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Refund Policy
Returns and Refunds
At Organitique, we take pride in crafting sustainable, high-quality knitwear that you’ll love. If you are not fully satisfied with your purchase, we are here to help with our flexible and customer-friendly refund policy.
Refund Policy - The Basics
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Eligibility for Refunds
We offer refunds on items that are returned in their original condition, unworn, unwashed, and with all tags attached. To be eligible for a refund, your return must be initiated within 30 days of receiving your order. -
How to Initiate a Return
To begin a return, please email our customer support team at [info@organitique.com] with your order number and reason for the return. Once approved, we will provide you with return instructions.
Please note that the cost of return shipping will be the responsibility of the customer unless the item was defective or you received the wrong product. -
Processing Refunds
Once we receive your returned item and confirm it meets the return eligibility criteria, we will process your refund within 7–10 business days. Refunds will be credited back to your original payment method.
Please note that the original shipping costs are non-refundable unless your order arrived damaged or incorrect. -
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of receiving the item, and we will arrange for a replacement or a full refund, including shipping costs. -
Non-Refundable Items
For hygiene reasons, we are unable to accept returns or offer refunds on items such as undergarments or personalized items unless they are defective.
Exchanges : We do not offer direct exchanges at this time. If you would like a different size or style, please follow the return process and place a new order for the desired item.
Final Sale : ItemsItems marked as "final sale" are not eligible for returns, exchanges, or refunds.